Common Questions

What is the Daisy Health program ?

The Daisy Health programme is an ecosystem that keeps patients, physicians, and other medical service providers data synchronised and readily accessible.

When was the Daisy Programme started?

The Daisy Health Technology programme was rolled out in 2019.

Is the Daisy programme only available in Jamaica?

At the moment, the Daisy programme is only available in Jamaica. This is a Jamaican owned company with a software that does not exist anywhere else in the world.

How will the Daisy Health programme assist Medical Service Providers?

When Medical service providers sign up to the programme, they will begin to recognize improved efficiency in the way they manage patient care. With cloud storage, file storage and retrieval is more secured, faster and less cluttered. Business analytics becomes easier, hence key business decisions can be made with accurate data. 

Will my medical records/data be secure on the Daisy Health platform?

The Daisy Health technology platform has the highest level security protocol in the industry. With international certifications such as HIPAA, ISO and GDPR. Patients medical data are encrypted and can only be accessed with the patient’s permission.


How does a patient sign up to the Daisy Programme?

At the medical practitioner’s office, the patient is given a consent form which they are encouraged to read then sign. The form collects basic information about the patient which is used to create a profile for the patient on the platform. Any information collected is encrypted and therefore secure.

Once the patient’s profile is created, the patient will receive a text (SMS) message which gives instructions to download the patient application. This App allows the patient to view their medical records.

How does Medical Service providers enroll in the Daisy Health Programme?

Medical Service Providers (MSP) can request a demonstration (virtually or face-to-face). A Business Development Executive (BDE) will make this presentation and an interest form is signed by the MSP. This information is used to prepare a contract for the MSP. Once the contract is signed, the BDE creates the MSP’s profile and the MSP gets an email which gives instructions to change password and complete the profile. The BDE supports the MSP throughout the process and provides detail training for the entire staff. The time period from demonstration to activation is completely dependent on the MSP. 

What are the benefits of the Daisy Health programme to the patient?

Patients will be able to view their medical records, prescription history and laboratory reports. Patients can consult with their primary care physician who can prepare a new prescription or extend a repeat prescription. Less time to register a the doctor’s office and less wait time at the pharmacy and labs. Turn around time to receive laboratory results is significantly reduced. 

Medical records, laboratory reports and prescriptions are view only and cannot be downloaded or altered.

What are the cost/fees associate with joining the Daisy Health programme?

Patients join the programme free of charge. There is a $500 charge to replace lost or damaged cards.

Medical Service Providers have a unique package specific to their organization.

How are medical information accessed, and is all my medical records visible to every medical service provider?

Access to medical information is specific to the Medical Service provider. At the doctor’s office, the receptionist can only see the bio-data of the patient. The nurse can see the bio-data and can enter the vitals. The doctor can see the patient’s medical records.

In the pharmacy, the pharmacist and pharmacy technician can see only the patient’s prescription.

At the pathology/radiology lab, only the referral and reason for referral is seen. The laboratory technician can upload the laboratory report.

If a patient visits a doctor other than their primary physician, access to view the patient records has to granted upon request.

Access is gained at each Medical Service Provider when the patient card is swiped.

Can I add a dependent to my card?

Dependents’ profile may be added to an existing patient card. Therefore a parent may use his/her card for the children also. The dependent(s) will be prompted to create their own profile when they turn 16.

Where is my data stored and who has access to my data

Medical data is stored on secured servers. The information is protected by both international and Jamaican data privacy laws. Patient data can only be accessed by the Medical Service Providers with the permission of the patient.

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